What’s the Top Thing Sellers & Buyers Want from an Estate Agent?

What’s the Top Thing Sellers & Buyers Want from an Estate Agent?

08 June 2021

When you decide to put your house on the market, it’s no secret that you become the belle of the ball with every estate agent vying for your signature. It can be a little overwhelming, especially when they are all talking the talk, making incredible promises and claiming to be the best agent out there.

The problem is that once you make the difficult choice and sign with an agent, it is so often the case that the results are disappointing and just don’t stack up to the promises.

So, the question remains, how do you find the right estate agent for you? How do you know if you are trusting the right people with your home?

Well, there is no “one size fits all” solution. Everybody is different, with different needs and requirements, but a recent Rightmove survey showed that a whopping 99% of people are looking for one thing in particular. Communication.

To Pittis, communication means moving forward with our customers, keeping them informed and hopefully leaving them with just one question: “Where do I put the telly?”

We believe that if an agent communicates effectively, most of the stresses and worries that naturally come with the buying and selling process will fade away – which is good for everyone!

We understand that estate agency isn’t just about homes, it’s about the people that fill them.

But, of course, actions speak louder than words. That is why all of our agents are trained to be compassionate of the customer’s situation and to be understanding of their worries. We’ve done late-night video calls with customers, invited them in branch for a cuppa and we’ve even come to their front doors when they’ve needed us. We really do go that extra mile to offer you the very best service and help you move forward.

Don’t just take our word for it though, here are just a few examples of what customers have said about us on Trustpilot:

“In these especially difficult times, the service and support has been exemplary.”

"We had a phone call from the Branch Manager who, because of the Coronavirus, offered to bring us anything we needed during our isolation.”

"I especially appreciate you taking my call on Bank Holiday Monday and after hours.”

“I have not felt for one minute that I have been forgotten about.”

We are the Isle of Wight's local property experts, with years of experience and thousands of happy customers. So, get in touch with us today – we’d love to talk!